Royal Auto Collision

Had an accident in Feb 2023 with my brand new Acura tlx 2022 with only about 2000 kms in Mississauga, and im from Quebec. The tow truck guy from their place showed up super quick, was very nice and friendly and gave us some tips and plus it was a crucial weekend for me because we just came to have a nice time with my new car while someone had rammed into us , blowing a red light, but i wasn’t too stressed, because one of the managers (Richard) there told me how they were professionals and would take care of everything properly. Few months later after getting the final parts, we came back from a 6 hours drive to pick up our car back and drove back home. After getting back to Quebec, we noticed few issues with the paint and alignment of the bumper and were quite bummed however when Richard found out, he immediately contacted me, sent a tow truck with a rental car to pick up my car all the way from Mississauga. All issues were mostly addressed and resolved. Also very nice and understandable staffs and wanted to give a big shoutout to Richard and Mike for doing all their best to deliver our car as fast as possible and being very understanding on how impatient we were.

I highly recommend Royal Auto Collision. Richard was very professional, friendly and patient. I admire his excellent customer service and communication skills. I am greatly impressed by his unwavering commitment to ensuring a positive experience. I will refer my family, friends and colleagues to this place; I am confident that they too will receive the same level of outstanding service.

I had an outstanding experience with Royal Auto Collision, and I can't praise Mike enough for his excellent service for my Tesla. His quick response and efficient handling of my situation were truly impressive. Mike went above and beyond to support me through the insurance process with Turo, making the entire experience hassle-free. If you're a customer looking for top-notch service, Royal Auto Collision is the place to go. I wholeheartedly recommend it, and I'm grateful for the exceptional care I received.

Met with Richard to take a look at my vehicle and i’ve never experienced better service in my life. All staff was kind, caring, and understanding. They give you the best options for your vehicle and your moneys worth. I highly recommend coming here with your car they’ll take care of it like it’s theirs and you’ll be extremely satisfied with the service!

I was sent here by my insurance company after I was rear ended, to be honest I’m used to mechanic shops trying to screw me over, I did not have that experience here and was pleasantly surprised. The front desk people, Melissa and Marissa were always ready to help out answer any questions. They went above and beyond with providing help. Their set up is great and I was even allowed to go in after my car was written off to grab things I needed out of my car. Great experience overall!

My G70 got rear-ended at an intersection during a rain storm, and I was immediately concerned about finding a shop that could match the limited edition matte paint on my barely 1 year old car. Royal Auto Collision exceeded my expectations. While I waited a while for parts to arrive due to global supply chain issues, Royal Auto staff always responded to my emails and phone calls when I reached out to ask for status reports. My car was returned to me fully detailed and looked even better than when I picked it up from the Dealership! The whole process was straightforward and worry-free. You can trust your car to Royal Auto. Thanks again!